Returns & Exchanges
If you are not satisfied with your purchase, you may return unwashed, unworn, undamaged or defective merchandise, with the original sales receipt/packing slip and price tags attached within twenty eight (28) days from the date of your purchase. Returned products must be in their original packaging.
All returns are subject to verification of original sale, and we reserve the right to limit returns. Current season items will be refunded in their original form of payment. Previous season items will be refunded in a store credit. Items marked as [LAST CHANCE*] cannot be returned or exchanged.
To return products you must follow our return procedures, including obtaining a return merchandise authorization number (“RMA Number”) by sending an email to Kidiliz USA (firstname.lastname@example.org).
Once we receive your package and upon our verification, we will process an exchange or issue a refund when applicable within 7 to 14 business days.
Contact our customer service by email to receive a personalized return form: